Friday, April 5, 2013

Have you ever wanted to know why something is?


Today, I had another go round with Express-Scripts, which is now Medco or vice versa? Either way they don’t get me and that is sooo frustrating. Any-who, they tried charging me for the co-pay for my Copaxone that was taken over by The Assistance Fund for the entire year and most likely beyond and I had given them the billing info again just on March 11, 2013 at their Accredo division who does the specialty meds! You want to know how I found out it happened they charged our bank account online that I just happen to check periodically for just those sort of things. You see, the only thing I have with them now is my few generic prescriptions that only amount to about thirty-five bucks in total for a ninety day supply for all, since I more than met my five hundred deductible as of last month for this year. Today, I saw a pending $119.99 charge on my credit card that had been paid in full only the other day, as it always is and so there should not have been anything but the wee amount showing up, of about the thirty-five. And so I called them, once again! I contacted them to ask what I was being charged for. Since at first, I really didn’t have any idea. But my only question to the young woman, Liza, and I am more than sure with a, ‘z’, was what medication was I being charged for and she kept telling me that they charge you monthly for your prescriptions, but never seem to get the very distinct question I had asked, “What medication was the charge for?” After a go round for quite some time with her telling me I did not understand what she was trying to tell me and I telling her the same thing…I once again asked to speak to a supervisor who also gave me the MEDCO two-step! And once again she did not get me trying to find out what I needed was what it was for, I think that woman was Anita, I think it was when I interjected that if it was for my Copaxone I should not be seeing a charge, oh that’s right Liza and I did discuss that, but she insisted that they charge me and than when they get reimbursed from the Assistance Fund they credit my account. I said no that is not how it works since that is double billing and if I just paid it without realizing you would get paid twice, but she said that’s not true! I said the Assistance Fund pays when billed to them, not me that’s how that works, and she argued again. Then she finally checked with Accredo and said they have no record of the Assistance Fund being on my account. Now I was getting angry/mad! And she could tell and so I was connected to Samantha in Accredo and I told her that I had record of speaking with Janell on 3-11-13 at four P.M.they said they had no record of that call, and she assured me that once all the Assistance Fund billing info was acquired, which I gave to her again, although the RN for my neuro’s office had faxed it to them with the prescription earlier in the month, since I didn’t need any medication until March which I did receive, but only one month when all others had given me a three months supply at a time. Samantha said with the information that now was given for the third time the co-pay would be removed from my credit card account. And so some other woman in Medco/ Express Scripts or vice versa also said the amount would be generated electronically immediately and all this was accomplished after I also told them to no longer use my credit card to bill, that instead mail my bills, which I will pay electronically through my bank and that was stop too was to be immediate and electronically, or so I was told…! All that bulls—t took just short of two hours, of considerable exasperation, with one after another women repeating info, but not one listened and accused me of that too. But in the long run, I proved they were the ones not listening to me, their customer/ client/ patient! A few hours later that morning, since all that occurred between seven thirty and nine thirty-ish, I went back online to the bank around eleven thirty to see if anything had happened, too optimistic, hmm… sure was! Since now there was an additional pending charge of approximate twenty-five dollar, and so guess what I did? Hey! You guys are way too smart for me, you’re one step ahead of me, they need you working for them, and yes, I called those jokers back again. And this is what they said, although, I told them to no longer charge my account this one slipped by them. But I said basically to slip it back and credit it with the other one that is there and yes, the total co-pay of $119.99 was not only for the Copaxone, $3.33 was part of the co-pay for my other medication that was lumped in with my specialty medication. I told them to bill me for that thirty something that I do owe, but don’t dare touch my credit card account ever again! Yep, gotta watch them every minute… I don't know if this is significant at all, but it was rather interesting... Below are my personal horoscopes for today from two different venues. What I am trying to figure out is how they can be so different and still be for me for today? Anyone know out there? The first one is pretty much on the money, pun intended, on what occurred today, although it took longer than I would have liked, but the second? Hey Rick, do you even know me? “Horoscopes from Y! Shine • Cancer for today 6/22-7/22 Money problems are pretty much universal, though the details are always different. Yours are coming to a head right now, which is both stressful and beneficial, as you can solve them quickly.” • For today: April 5. 2013 “Horoscope by Rick Levine Cancer (Jun 21 – Jul 22) Friday, Apr 5th, 2013 You might be uncertain as to your next move because you cannot tell how others will react to your emotions now ... and the possible fallout seems a bit scary. Remember, your inner world impacts your outer circumstances, so don't bury your heart deep away where no one can find it. Wear your heart on your sleeve like a badge of courage. Follow your intuition while remaining detached from the final outcome.” On that note of a bit of silly Billy, allow me to be the very first to wish all of you a very happy good night and ask you to kindly count all your blessings and share those overages with you know who and we will too! And next time please be here or be square, ya hear?!

Which way will the war go?

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