Wednesday, January 11, 2012

Needing to tell off people, nicely... and getting in the last word...too!

Mitt Romney won the primary in New Hampshire easily last night.
Now he just needs 1130 out of the 2,286, more delegates to win the Republican candidate nomination; and South Carolina is next. From there it goes back and forth from primary to caucuses and to me it gets confusing… in the final what happens on November 6. 2012 is what counts.
His days I am more than sure are tremendously busy as all the competition field of hopefuls.

I, on the other hand, have tame days with my own unique ways of creating excitement.
Last week we nearly caved into giving up on our free TV ala antenna and converter boxes and Hubby called our local cable company.
Who by the way out sources their customer service to the Philippines, hmm?
They told my dear Hubby that they weren’t sure that we were in an area where cable was able to be, what? But don’t worry, they would get back to us within twenty-four to forty-eight hours…that was last Thursday, January fifth at approximately one fifteen in the afternoon, aren’t cell phones amazing?

Any-who, the only reason we had given up we were again having that anomaly of no programs working and constant pixeling or no signals. And after hours of this problem all day long the next day when it appeared not to resolve itself, we made that giant leap into what we thought was the only answer, caving in…
As I said before, Hubby made the initial call and was baffled by the young woman’s response, why you so boldly ask. Well, I will tell you, although we do not live in city limits, we are not out in the country by any means. And the trucks from this particular company have many customers in our neighborhood, and that should have been the give-a-way! But they were insistent, must have been since Hubby said we have not had cable in quite sometime and not in this home, yep we went cold turkey way back in 1995.

Now that you know the background a little you might understand why I was annoyed and Hubby not so much. Since he felt it wasn’t necessary to call them back since our problem once again somehow someway fixed itself, and Hubby also replaced a part with our old one that he saved since after Hurricane Charley removed that one from the roof! (And pretty much most of the roof too back in 2004!)

But I was pissed, oops did I say that? (Cringe factor, once again, Geez you would have thought by now that I had gotten over that, hmm?)
And so I called all three of the phone numbers Hubby gleaned from his determination last week. One of them was a no-answer at all, the other was a perpetual busy, busy and the third supposedly was directly to customer’s service, but ended up being a direct line to their customer’s repair service, but too late, unfortunately, for my anger took over with a ranting out my displeasure to an unsuspecting totally innocent service person! After I apologized…
And so it was a very long process, but I didn’t win an award for perseverance in business for nothing way back when (1968, embarrassing how long ago that was…OOPS)!
When I finally got through, a pleasant sweet young woman said all the right things and I asked to speak with her supervisor after she looked up our original request and realized that someone in their office did drop the ball… the phone call, which was way in the PHILLIPINES! (Actually, amazing, but bittersweet)
The supervisor also was good at her job, nice to hear women in those roles even in a distant country; anyway, she commiserated and felt that the person if tracked down would be reprimanded. I told her that it is a bad representation for their company, my word of mouth statement again about it going both ways with good and bad.
She wanted us now to be a customer of course and I told her we might in the future but right now their company has left a bad taste in our mouths. Especially, the quoted initial price which was over fifteen bucks higher than their own commercial!

Gosh, can anyone you know go on and on like me about something which was a blip in time? And so even though I was going to tell you about another incident that fired me up today to handle… allow me to be the first to wish you all a very happy good night and to ask you to kindly to count all those blessings and we will too!

And next time please be here or be square, ya hear?

Speaking My Mind: Which way will the war go?

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