Monday, December 15, 2008

Frustrations, confusions, and life goes on...

Hello world today we went up to our local mall and rolled around.
Yes, I rolled since they have those chairs that are powered by batteries.
And my husband took over my cane, which he felt did aid him in his walking with me.
We did eat at the food court, oh no you say way too fattening, and yes probably, but I had Chinese steamed chicken with broccoli and noodles, also unsweet iced tea, while my very skinny hubby had his calzone like stuffed Italian treat.

We again were the proverbial window shoppers and without guilt enjoyed all we saw.
You see the few presents that we had to get were already gotten online or even easier were just a check in a holiday card so no stress here since they were all taken care of last week; even our just empty holiday cards were mailed!

So when we came home and removed the mail from our mailbox we were extremely annoyed that our former insurance agency took it upon themselves to get their chosen flood insurance company to get paid from our account!
Two and one half months ago they were basically fired from being our insurance agency, we had already moved our homeowner’s and auto to a different one a few years ago, and the last insurance to be moved over was our flood.
And so when they informed us by mail that they were changing our company to the one that we had before the hurricane, Charley that is we told them we were done with them and we would go with our current agent.
You see our former pre-Charley insurance company cancelled us after they finally paid out what they owed, and then we had to scurry at that time to find another, which we have been happily with since!
So why on earth would we want to be with a company that not only cancelled us but took nearly three months to pay out our money after the hurricane, and sent a claims person who spent two days at the end of September, (the hurricane hit in August on the 13 of 2004), he used our phone line for his laptop, and waited another month after that to file the claim!
At that time I made six complaints to our state insurance board about that insurance company and my husband did again today but this time to complain about the insurance agency that did this.
Apparently, we now have to sign a form stating we did not want this, and that we have another insurance company for our flood insurance with all their info; our new company has told them this, but the money will be returned hopefully before our 12-31-08 deadline. Thankfully we are now in the dry season, not hurricane so having a flood is highly unlikely.
It wasn’t even due until the end of this month as you can see by the above date, but this is still just plain aggravating.

I know I know at least we have a home and the money to pay our insurance, but the point is that this is just a bad business practice!
No wonder so many are going out of business.

All our annoyances were resolved hopefully; hitting them head on has always been our way not letting them lag on.

So I will bid you good night and to all take care and know that you should always try and resolve anything that crops up before it gets out of hand, hopefully with grace and dignity, which we do too sometimes, but unfortunately not always.

Which way will the war go?

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