Saturday, April 6, 2013

Good morning this morning, was not really one to write home about, oh wait I am home......


I awoke this morning at 5:22 A.M., actually earlier than that but tried hard to stay in bed, but that is when my neck and head as well as spasms in my both calves went into excruciating pain that wouldn’t allow for my slumber to continue any longer and so I threw my legs over the side of the bed and pinched my bottom lip, trying acupressure for the calf spasms, got my cervical collar out of my seat in my walker and put it on, which relieved my headache slightly, adjusted my hand brace and sat on the seat of my walker to transfer my butt and toed my way into the kitchen in reverse using my walker as a wheelchair and that is when I arrived in there to pour myself some java that would also help my head too, but sadly, much to my chagrin, to begin my day. I stood only long enough to take my coffee and my walker down the ramp into the sunroom where this techno marvel resides. Turned the machine on and once on I navigated to the locations that I wanted to go, my homepage, where I have access to my emails and I also brought up the my Facebook page right after. I checked all the indications of activity on both pages, but left my emails for later to check my older email page and cleared that and came back to the newer one that I use daily and read what was there. To my surprise there was one email from Express Scripts. I thought, oh wonderful, they chose to email bills over the snail mail route that I suggested, but again I did say email bills would be ok too or perhaps it was an indication that they were able to order my Copaxone a day earlier than I was originally told, on Sunday. But no to either of those…It was saying that I owed $143.91: “Our records show that your account has a balance that exceeds the limit set by your prescription plan. You must pay this balance before ordering any items. Once resolved you will be able to process an order.” Ala Express Scripts email. DUMB, DUMB, DUMB! Yes, in my pained horrid shape I placed a call once again to you know who! And to say I was incensed is to put it way too mildly. I called Expressed Scripts from whom the email was generated and requested to speak to their billing department, the ones who profess to be available 24/7! But oh no, their billing people are only in Monday through Friday, but by now I am in their computer with all that has transpired and THEY are aware of what has happened and even so they still transfer me to Accredo, their specialty medication division for my Copaxone. Now, I thought maybe their billing was open today, since they say they also are there 24/7, but sadly not everyone! A misnomer 24/7 only means; what?????? Not for the ones who can help you. But now Bonnie was handing me over to management and to Tara. Tara also said that yes, they can see I should not have that $116.66 adding into that bill with $27.25, and they are aware of it being incorrect, but nothing can be done about it until Monday! Interesting how the bills are generated on Saturday incorrectly, but corrections cannot be done then too? All electronically, and speaking of which the pending charges on my credit account are still their pending and not removed either! Monday, Mrs. K., said Tara. She too, this Miss Tara with no last name and yet they have all my personal info… that she even suggested that perhaps that The Assistance Fund would be paying only a portion of the co-pay and I again for the umpthteen time explained that the Assistance Fund pays 100% and that is what was agreed upon, since I totally met their criteria. I feel as if I am speaking a foreign language to aliens from a planet far, far away! And just when I was thinking that yesterday was like an old Abbot and Costello routine, and even giggling a little bit, a tiny bit… the ‘Who’s on first’ one… but I kept asking what medicine I was paying for and Liza kept telling me I was paying for all of it, but in monthly payments…, not telling me ‘which medication’…CRAZY! And for all this wonderful service I pay $432 a month and the deductible that is already paid for this year of $500 for these meds, plus $2000 deductible for hospital and another for surgery and on and on we go…and yet, I am between a rock and hard place. I did request a phone call from them Monday and also an apology. Fat chance for either I suppose. Life is hard enough without having the so-called companies in business to supply us with medical needs causing more stress than anything I can think of right now. I accused them of trying to drum more business for the hospital; letting them know that stress can and has previously caused Multiple Sclerosis to exacerbate, but that was on deaf heartless ears I suspect… the only game in town… for me…pre-existing and all…and the worst of it is THEY KNOW IT! On that very sour note of damn I hate being in this situation, since as you all know, I am a control freak, and they have taken over all that control…! Allow me to be the very first to wish all of you a very happy good night and ask you to kindly count all your blessings and share all those overages with you know who and we will too! And next time please be here or be square, ya hear?!

Speaking My Mind: Which way will the war go?

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