Mr. XXX XX,
The dimensions have been changed on the product page from the incorrect info, probably due to my inquiry, but this question was asked over a year ago! The mattress has been in our guest bedroom and used all this time, over a year! The question was asked prior to delivery.
I do believe you have a big issue with getting back to people who ask questions online in a timely fashion.
Personally, I think this is ridiculous!
And I wanted you to know, but you more than likely won't get to this comment until 2014-15?
So I won't put much stock in getting an apology with telling me that you will rectify this exorbitant time span from question to answer, Q&A or at least that you will look into it.
With much concern on how you handle your online customers...
Mrs. Tobi XXXXXXX (a retired retail merchant, for over thirty years.)
Meanwhile I am trying to contact you by phone on your 800 number and I have been on hold for over 15 minutes one time to speak to someone and she knew nothing about what I was talking and now another 20 minutes more to speak with her supervisor; I am still waiting... you see I am retired with lots of time on my hands, and so I will wait... but most don't have this time to waste! Many problems with your systems and I think that you should all do something about it all! NOT GOOD!
In the end I did fold after about forty-five minutes, but I did email the above letter before I did; on the return of their follow-up/answer to my initial question of over a year ago.
Am I the only person on the planet that still expects service from customer service?
Naiveté is not what I like to think about myself, I do believe that I am worldlier than that!
I think that the ploy that the first woman did when I asked to speak to someone who could help me when she admitted to have no clue at all about their online Q&A; I had suggested she get me her supervisor who might know… then I was rudely left waiting and they won this time, since I appeared to have given up.
But most who know me, know this is not over until the ‘fat lady’ sings and these days I am her!
Oh poo, another toughie in a world that seems to have too many hard things already.
I do realize this is absolutely nothing important in the larger scheme of things, like life.
Although, we all have to let companies, no matter how big that we would prefer to deal with them when they act as if they really need us!
And we all know without customers there are no businesses.
It is true when it came down to it the logic of the reality of the online sizing was that it gave one size of a twin mattress instead of the full size one I was purchasing even though it had one of those drop down thingy that I used it still said the twin size instead of the full size dimensions. But I felt confident it was an online mistake and went with my gut and made the purchase.
It was when we changed back the guestroom from having just a sleep sofa to a permanent bed, as it had before the hurricane. The extra sofa was moved into this room, the sunroom, which now has two sleep sofas, but sadly we never seem to get any sleepover guests anymore. We are ready if we should get any though!
The holidays baffle most of us with good and sometimes bad surprises. This year I did not send any cards snail mail and I was going to send a few email ones but now with all the viruses and many being used via greeting cards people are warned not to open them, GEEZ those guys ruin everything, i.e. those nasty virus people.
We received a few cards as the people that I have not alienated has diminished the list a little bit more each year… and so it was a surprise to receive a card from one that I thought we would never hear from again, Hubby’s brother and sister-in-law. One that has no idea of my current wackadoery, our old neighbors from NJ; Gosh we know them since 1979, that’s a very long time and the last time we saw them was when we lived on the other coast of Florida they came to visit with us and stayed a few days.
On this coast her Mom lived in Fort Myers and was ill and so we kept saying we would get together but never did.
Sandy got the coast bad where we used to live. But on the brighter side they are grandparents with one of their sons and the other just got married.
My friend was a bit younger than me, about five years and a newly wed and she said that she wanted two boys like ours that were so great and she did.
To say the least she has sent a card nearly every year.
Our husbands were on the fire department together Hubby the Chief and her husband the president. We did fund raisers together, and parties for the children and adults, it was fun.
On that note of a bit of interest, allow me to wish all of you a very happy good night and ask you to kindly count all your blessings and share all your overages and we will too!
And next time please be here or be square, ya hear?!