Thursday, July 5, 2012

Complex issues...

Here I go again!
Yep, I hear you all saying, I bet you had a computer thingy, hmm?
You betcha!
Found a Geek Crew online to supposedly fix it in a half an hour from the eleven thirty A.M. when I first called, only a half hour more around twelve thirty… and so it went on all day long. Hubby and I took turns on the phone and live messaging.
I missed lunch, no biggy there; I can use to miss quite a few of them…
But I was to be at the clinic in that next half hour by one and Hubby had to take over so I could shower and dress, take my Copaxone shot, etc…!
The problem is hopefully resolved except now all my word stored programs just showed up in a blue colored font, oh no!
This company charged quite a bit too, embarrassingly way too much, now on our charge and it is not right still, but supposedly it was a very complex issue…all day long?

The tech insisted that they store all previous problems in their databases to know how to fix any others when they should come up, but apparently ours was unique?
I asked and he gave me the run around again, complexity of the issue was the running gag, which almost made me gag!

I hope we were not taken, but I did write to the company and let them know I thought we should get a more significant discount, due to it not being fixed in a timely manner.
The whole tedious ordeal, in my opinion took way too long to rectify, and Hubby agrees wholeheartedly.
This is not just complaining to have something to write about, oh I suppose it is a wee bit of that too, but it truly felt like a weird form of customer abuse…and of course you had to pay up front.
Light bulb went off but too late and besides our credit card is the type if you dispute a charge they back you up with removing it.

Moving on…
Today was uplifting and hopeful at the clinic but due to HIPPA I cannot get specific on what was done or for whom… but if the method helps these people it will definitely be a very rewarding thing that the woman in charge of the program who had me observe her today did… as Martha Stewart would say, “It’s a good thing”. And I am very happy that I will be a part of it.

On that more upbeat way of thinking, allow me to be the first to wish you all a very happy good night and ask you to kindly count all your blessings and share those overages and we will too!

And next time please be here or be square, ya hear?

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